Opning For The Position Of QA Engineer Professional Services Department

QA - Engineer

Professional Services Department

Position Description

As a member of the xyz Services Group, the QA - Engineer is a critical role in ensuring the successful delivery and in supporting customers that couples technical and customer relationship skills to implement company product offerings. The QA- Engineer will work within defined project teams to perform the QA activities to test the application configuration and customer developments outlined during customer requirements meetings. Reporting to the QA -Manager/ Implementation Center Manager, the QA- Engineer will be responsible for completing tasks on one or more concurrent projects and reporting status to the assigned QA- Lead/Project Manager.

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Job description:

·         Prepare test plans for the project according to the customer’s requirements and the design documents

·         Work with the QA Lead and Development team to execute the test plan

·         Perform QA activities to test the application configuration, custom developments and end-to-end business scenarios

·         Support development team in understanding and re-creating the bugs/ issues

·         Continuous communication with QA team, development team and Project manager.

·         Onsite travel to perform QA and UAT activities

Required Skills/Experience

·         B.Tech in any discipline or equivalent.

·         At least 2 years experience of manual testing preferably in software product development environment

·         Should be well versed with Software Test lifecycle, bug logging tools

·         Test environment setup, dump export / import, setting DB connections

·         Experience with Oracle and MS SQL-Server databases

·         Good understanding of Web-based business applications using ASP.NET, ASP, and VBScript (preferable)

·         Excellent written and verbal communication skills in English. Good hands-on on MS-Office

·         Willingness to travel, as the job requires (estimated at up to 20%).

Opning For The Postion Of Tier 1 Support Engineer

Tier 1 Support Engineer

Professional Services

Position Description

Worldwide Support group is responsible for the ongoing technical state of all live customers ofCompany. As a member of the Worldwide Support group, the Tier 1(also referred to as 1^st line) Support Engineer will be responsible to receive new cases from Company customers and provide tier 1 Support – including analysis of provided data, probing for additional information, searching Worldwide Support’s knowledge base and providing relief and if possible a resolution to the reported issue. This activity requires fast resolution with high quality of any technical issue raised by customers. The job combines challenges of highly technical nature on one hand, and customer interaction on the other hand. The job requires the ability to work effectively on many concurrent tasks (sometimes at high stress) and to have very good knowledge of most Company products and associated infrastructural technologies. Support is provided 24x7 which requires working in shifts.

Primary Responsibilities

·         Provide technical support to live customers

·         Provide technical support to Company internal Professional Services personnel

·         Perform 1^st line duty, per a roster in shifts covering 24x7, to assist customers with issues reported any time of the day

·         Man the Support hotline, Support mailbox and Support Case Tracking System to maintain Support’s availability

·         Engage with other Support Engineers in all Support locations to handoff case and share information

·         Stay constantly up to date on new articles in the Support knowledge base relevant to Supporting customers

·         Produce Knowledge Articles for general usage, per resolved issues

Required Skills/Experience

·         BE/B.Tech/ B.Sc in Computer Science or equivalent.

·         Experience with Windows System Administration, familiarility with IIS and VMWare.

·         Experience with SQL queries on Oracle, MS SQL-Server.

al support

·         Benefit: Experience with Oracle, MS SQL-Server, and Windows operating systems

·         Benefit: Experience with development of Web-based business applications, using XML, ASP, and VBScript.

·         Benefit: Previous experience in supporting Cloud customers

·         Strong desire to work with highly complex technical challenges combined with intense customer interaction

·         Excellent written and verbal communication skills (English)